If you are considering purchasing a phone from , my advice would be to look elsewhere. I recently purchased a Motorola a from . Soon after receiving the product, I realized it was missing a key feature I wanted (EDGE support) even though it was described with this feature in the product description. I ed them nearly a dozen times to rectify this problem (I even recommended they change the description on their website). The result: A partial refund. Even though it was their fault they misrepresented the product, I lost nearly $ from this transaction. I've asked to speak directly with the owner or supervising manager only to be hung up on twice. I've tried to get contact information for a manager or owner, and they would not give it to me. I've been blatantly lied to (twice they said I would get the of the refund by a certain date). This has been going on since October 21st with no resolve in sight. I've pretty much given up on getting the rest of my money. I just hope my story helps others make a more informed decision when shopping for cell phones online.